Return Policy

Thank you for shopping with us. We strive to provide quality products and excellent service. If you are not completely satisfied with your purchase, we are here to help.

✅ Eligibility for Returns

• You may return an item within 7 days of receiving it.

• To be eligible for a return, the item must be:

  • Unused and in the same condition as received

  • In its original packaging, with all tags and labels intact

  • Accompanied by the original invoice or proof of purchase

❌ Non-Returnable Items

Returns are not accepted for the following:

• Products damaged after delivery

• Items marked as Final Sale or Non-returnable

• Perishable goods Personal care items (e.g., cosmetics, undergarments) for hygiene reasons

• Customized or made-to-order items

• Digital downloads or software licenses

🔁 Exchange Policy

• Items can be exchanged only if they are defective, damaged, or incorrect.

• Exchange requests must be made within 7 days of delivery.

💳 Refunds

• Once your return is received and inspected, we will notify you about the status of your refund.

• If approved, the refund will be processed to your original method of payment.

• Please allow up to 14 business days for the refund to reflect in your account, depending on your bank.

🚚 Return Shipping

• If the return is due to a fault on our side (e.g., defective or wrong item), we will cover the return shipping cost.

• For other reasons, return shipping costs are the customer’s responsibility.

📞 Customer Support

For return requests or more information, please contact us:

• 📧 Email: [your email address]

• 📞 Phone: [your UAE customer support number]